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FREQUENTLY ASKED QUESTIONS

Contact Us Information

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product images on our website accurately represent the actual products you will receive. However, please note that there may be slight variations in color or appearance due to factors such as lighting conditions or monitor settings. Rest assured, we make every effort to provide an accurate representation of our products.

Where can I view my sales receipt?

Once you have completed your purchase, you will receive an email containing your sales receipt. This email will be sent to the email address you provided during the checkout process. Additionally, you can also view your sales receipt within your account on our website. Simply log in to your account and navigate to the "Order History" or "My Purchases" section, where you will be able to find and download your sales receipt.

How can I return an item?

We understand that sometimes you may need to return an item. To initiate a return, please follow the steps below:

  1. Contact our customer service team: Reach out to our customer service team either by phone or email to inform them about your intention to return the item. Provide them with your order details, including the order number and the specific item you wish to return.

  2. Review our return policy: Our return policy outlines the conditions and time frame within which returns are accepted. Make sure you familiarize yourself with this policy to ensure your return is eligible.

  3. Package the item securely: Place the item back in its original packaging, ensuring it is securely packed to avoid any damage during transit. Include all the original accessories, tags, and documentation that came with the item.

  4. Ship the item back to us: Use a reputable shipping service to return the item to our designated address. We recommend using a trackable shipping method to ensure the item reaches us safely. You will be responsible for the return shipping costs unless otherwise specified in our return policy.

  5. Await confirmation and refund: Once we receive the returned item and verify its condition, we will process your refund according to our refund policy. This may include refunding the purchase price, minus any applicable restocking fees or shipping charges.

Please note that certain items may be non-returnable or subject to specific return conditions, such as personalized or customized products. It's important to review our return policy and contact our customer service team for further assistance and guidance throughout the return process.

Will you restock items indicated as “out of stock?”

We understand that it can be disappointing to find an item marked as out of stock. We strive to restock our inventory regularly to ensure a wide selection of products for our customers. However, the availability of restocking depends on various factors, including supplier availability, production schedules, and demand for the product.

To stay updated on the availability of out-of-stock items, we recommend the following:

  1. Sign up for notifications: On the product page, you may find an option to sign up for notifications when the item is back in stock. By providing your email address, you will receive an alert as soon as the item becomes available again.

  2. Check our website regularly: We regularly update our website with new stock and restocked items. Keep an eye on the product page or browse through our inventory to see if the item you are interested in has been restocked.

  3. Contact our customer service: If you have a specific inquiry about a particular item or need assistance with availability, feel free to reach out to our customer service team. They will be happy to provide you with the most up-to-date information and assist you in any way they can.

While we strive to restock popular items, please note that there may be instances where certain products are discontinued or not available for restocking due to various reasons. However, we are always looking to enhance our product offerings, so we encourage you to explore alternative options or similar items that may meet your needs.

We appreciate your understanding and patience as we work to ensure a diverse and well-stocked inventory for our valued customers.

Where can I ship my order?

We offer several options for shipping your order to ensure convenience and flexibility. Here are the available shipping methods:

  1. In-store pickup: If you prefer to collect your items in person, you can choose to pick up your order at only at our store at 158 Duckworth St., St. John's, NL. Simply select the "In-store Pickup" option during the checkout process, and we will notify you when your order is ready for pickup. This is a great option if you are located near one of our store locations and want to save on shipping costs.

  2. Local delivery: For customers in the local area (St. John's, Mount Pearl), we provide a convenient delivery service for a nominal fee of $5. Our team will deliver your order directly to your specified address. This option allows for faster delivery and ensures your items reach you safely.

  3. Shipping via third-party carrier: If you are located outside of our local area or prefer to use a shipping carrier of your choice, you can select this option during checkout. We partner with reliable shipping companies to ensure your order is delivered securely and efficiently. Simply provide your preferred shipping address, and we will arrange for the carrier to pick up and deliver your items.

During the checkout process, you will have the opportunity to select your preferred shipping method based on your location and preference. The applicable shipping fees, if any, will be clearly indicated before you finalize your order.

Please note that shipping options may vary depending on your location and the availability of certain carriers. We strive to provide a range of shipping choices to accommodate our customers' needs.

If you have any specific shipping inquiries or require assistance in selecting the most suitable shipping option for your order, our customer service team will be happy to assist you.

What is Store policies for all of that items?

Refunds:
If you would like to return one of your purchases, you can do so within 14 days of receiving your shipment. You should contact us prior to shipping your item back. Please note that the customer will be responsible for returning the item to the Historic Sites Association at their own expense. A refund will only be issued once the item is received and inspected. The item must be unused, in its original packaging, and in resalable condition for a full refund. The following item categories are final sale only and not eligible for refund: sale items, earrings, and food. If you received a damaged or incorrect item, please see the “damages” section below.

Shipping:
Orders will ship from the Historic Sites Association Warehouse within 1-3 business days. We ensure your items are packaged securely to arrive to you in pristine condition, however, we do use re-purposed packaging materials whenever possible to reduce waste. We try our best to apply accurate shipping calculations at checkout, but in the event of a significant overcharge, you will be refunded the difference.

Payment:
Our online store accepts payment through Paypal, Apple Pay, and major credit cards on the Stripe platform. Your credit card information is processed securely online. See the following from Stripe’s Policies:

“When you use Stripe Checkout on a merchant’s website to store your payment credentials, we will gather and store your payment card information, your email address, your mobile phone number, and billing and shipping address. We will use this information to complete purchases that you choose to make on other websites or applications that also use Stripe Checkout, but only with your permission. We may also share your contact information, but not your card information, with merchants as part of your purchases. We will not share this information with other third parties except as a necessary part of providing our Website and Services. You should carefully review merchants’ privacy policies to better understand how each uses your information.”

Orders can also be processed over the phone by credit card. You can call or e-mail your selected items to us and we will confirm the order and shipping cost, and then contact you for payment. For a phone order, your credit card details are entered directly into the payment processing machine at the time of purchase and a hard copy is never produced, keeping your details secure and confidential.

Damages:
In the unlikely event that you receive an item that is damaged, or is not what you ordered, please contact us as soon as possible after receiving your order. Photos of affected items, and of defective shipping materials (if applicable), are a huge asset and should be forwarded to the e-mail address below.

Online Store Contact:
1-709-753-5130
dms@historicsites.ca

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